Archive for the ‘Research’ Category

Test Your Creative and Avoid Brand Bashing

Monday, July 25th, 2011

Even the “highly creative” ad agencies like Goodby, Silverstein and Partners still overlook a basic marketing tenant:

Test your creative before you launch it.

When you don’t,  the results can be disastrous as just what happened to an ad campaign for their client California Milk Processor Board. The core message of the microsite, featuring a guy nonetheless, was that “milk can reduce the symptoms of PMS”  and said to men “your home for PMS management”.

It caused such a firestorm amid social media that it was pulled in three days.

As research director for MSI, I can’t imagine not testing ad messaging before spending a huge amount of money behind a campaign. We always recommend testing creative to our clients so that we are confident it resonates with our target consumer and ultimately will be more successful.

HOW WE ATTACH TO PEOPLE AND THINGS

Tuesday, July 5th, 2011

Studies by neuroresearchers in the academic field of “attachment theory,” have been picking up steam.

In a nutshell, the theory maintains that we have an “attachment mechanism” in our brains, a series of circuits that work to create the relationships we have with others, as well as the preferences we have for things.

Human attachments are broken down into compartments that include:

* Romantic

* Parents

* Kin

* Friends

* Pets

* Strangers

These compartments can be subdivided to the point that we can be more attached to a pet than a sibling or even a parent.  Or, we might feel comfortable in large groups of relatives and/or friends, but avoid strangers. Details of these compartments can be found in my book, “Battling the Inner Dummy.”

It appears that the same “attachment mechanism” with modified circuitry also shapes our preferences for things; from our favorite breakfast cereal to the automobile model we desire the most.  The point is that attachment is all physical.  It may vary in strength for people or things during time intervals, but usually reverts to a base line for each, which can be measured. Any significant and permanent change in strength usually requires a traumatic event or a series of them.

MSI has now developed a proprietary research process called the “Brand Attachment Index,” which helps us measure consumer attachment to branded products on a scale of 1 to 6, with 1 reflecting little or no strength and 6 reflecting passionate strength.  The stronger the attachment index among category shoppers is for a specific branded product, the more difficult it is for a retailer to replace it with something else.

Interestingly enough, the romantic attachment mechanism has been labeled by researchers in the field as the “Biosocial Romantic Attachment Mechanism.” How on target has yours been?  Don’t ask about mine.

Most Biased Survey Ever?

Friday, June 17th, 2011

In market research you can always find some bias. However, in a recent survey conducted by the North Korean government to find the world’s happiest nation, the top 5 were (drum roll please):

  1. China
  2. North Korea (really?)
  3. Cuba
  4. Venezuela
  5. Iran

Don’t have access the questionnaire and I don’t know what attributes they used to “rate happiness”, but I have to assume it had a cultural skew. Another interesting note, the U.S. came in dead last.

How Much Impact will Smartphones Have On Market Research?

Thursday, May 26th, 2011
If Nielsen estimates comes true, by the end of 2011, 50%+ of all mobile phone users will be smart phone users surpassing feature phone ownership for the first time.  This means about 142 million smartphone users by the end of 2011.

And according to a recent smartphone survey conducted by Prosper Mobile Insights among smartphone users on their devices, 53% say they use all functions and basically saying…it’s their life.   

So it sounds like more people just might want to engage with online surveys on their phone in the very near future vs a laptop – PC or Mac.  

Do you agree?

Curbing U.S. Oil Dependence Now a Reality?

Tuesday, April 19th, 2011

After years of effort to convince Congress that there is indeed a feasible plan in place that can significantly increase America’s energy independence, T. Boone Pickens (an oil man nonetheless) is edging closer to having the Natural Gas Act passed. 

I think this is one interesting solution that may help reduce our oil dependency.  But, the bill still needs additional support to get passed. Go to www.pickensplan.com to learn more and maybe find one real solution for a major problem that our leaders have been trying to address for more than 50 years.   

Also, after you check out the site, since I am a researcher and just curious by nature, I wanted to conduct a mini-poll to get your thoughts…

Do you think the Natural Gas Act is a winner?  Add a comment below and let me know!

Let’s Talk Superbowl Commercials

Friday, February 18th, 2011

Seems like the Green Bay Packers winning the Superbowl is old news already – what with country’s recent Snowmageddon (a little throw back to Thea’s recent blogpost…see below), Rahm Emanuel back on the Chicago Mayoral Ticket and of course the fall of Egypt’s President, Hosni Mubarak. But, in the words of Joan Rivers…can we talk???

Let’s talk about the Superbowl commercials!!  There were some Fabs and some Flops for sure. My 2 personal favorites were the Volkswagon “Force” spot (I mean, could that kid be any cuter?? I wonder how much it cost to purchase the Star Wars rights?) and the Doritos “The Best Part” spot.

 

And in case you want an “official” opinion of all of the Superbowl commericials, below is a link to an interesting Ad Age article loaded with research results:

http://adage.com/superbowl/article?article_id=148926

Steps to Follow to Get Research Projects Off on the Right Foot

Friday, February 11th, 2011

A research project begins by defining the problem and specifying the research questions. Once the objectives have been established, a research plan is developed to meet those objectives. A solid research plan typically includes the following considerations:

- Research objectives: What are the goals of the study?

- The universe for study: Who is the target market?

- Sample: How will the target market be reached? How many people will be interviewed?

- Research questions: What questions will be asked of the respondents?

- Research method: Will the data be gathered through focus groups, an online survey, etc.?

- Data analysis: What analytical techniques will be applied? How detailed will this need to be?

- Timing and costs? How will this be affected by the research approach?

- Reporting/presentation: How will the findings be communicated? In what form should the deliverables be presented?

As with anything, a little thought and planning will save you a lot of time and headaches.

Internet Reading Habits and Market Research

Tuesday, January 11th, 2011

Due to the internet’s ability to deliver huge amounts of digital information we are reading more, but the average person’s attention span is becoming shorter.

Hmmm.

Last week I checked out a new book at my local library (after my free, advanced Excel class) titled The Shallows: What the Internet is Doing to Our Brains, by Nicholas Carr.

 

In it, the author notes that screen-based reading has emerged making skimming and scanning the dominate mode of reading. In-depth and concentrated reading is going away.

From a market research perspective, this can be looked at in a couple of ways:

–The not so good news is… the validity of certain online quantitative research surveys come into question due to straight-liners– participants who are too distracted or impatient with the time spent reading survey questions to provide thoughtful answers– a familiar problem that is usually monitored but is now a greater issue than ever before.

–The not so bad news is… the market research industry will need to adapt to this consumer behavior by fielding even more focused, less sophisticated and abbreviated surveys with clearer, more concise question structure. This is a “best practice” that isn’t always adhered to currently.

–The pretty good news is… research companies and ad agency research directors have one more reason not to let clients try and cram everything into one piece of online research.

Hybrid is the way to go– in research as well

Thursday, July 1st, 2010

Larry David drives one, utilities use wind and water to generate electricity and engineered species of plants fall under this umbrella moniker too.  And now it is becoming a common approach to market research as well. 

For the past four years (a little longer than most agencies),MSI has been approaching various consumer research projects from a mixed bag perspective…something that the industry now refers to as “hybrid” or “fused” research. So I guess you could consider MSI as being on trend or ahead of the curve. 

Basically, it is a blend of a quantitative (usually online) and qualitative methodology or technique and not as individual consecutive phases which has been the standard approach. The benefit is that you have both a projectable quantitative platform  along with the layers of qualitative that can provide greater or richer insights…combining what consumers said with why they said it. Sort of the emotion behind the numbers.

MSI has employed this approach for message testing, ad tests, naming studies and packaging tests to name just a few.  The approach yields more useful data for less money and in a shorter span of time. 

Share your thoughts on hybrid research on our blog or gain other perspectives by visiting conversations like this.

What we’ve learned over the years…

Thursday, May 27th, 2010

Recently, I read an article on AdAge.com about 20 things the owner of an agency learned after 10 years of running his agency.  I enjoyed the article and seeing what others posted as their “additions” to the list in the comments section.  Some of my personal favorites from the author were #13 – “You aren’t thanking people who work for you enough” and #16 “Throw parties at your office, no matter how humble or grand the space, for no reason at all. It’s all about the people in the room, good music, and not running out of booze or ice” and of course, I couldn’t leave out #17- “Put your f***ing BlackBerry/iPhone down when you’re meeting with me.”

I thought I would see what advice my fellow MSI-ers could add to the author’s list (whether something they wrote personally or read or learned over the years) and here are a few pieces of that advice… Enjoy!  Oh and I would love to read any additional insights or lessons learned, I look forward to everyone’s comments!

“Pay people peanuts and you’ll get monkeys.”- David Ogilvy

 

“Good, fast or cheap: pick 2.” – Unattributed/Industry Proverb

 

“Opportunity is missed by most people because it is dressed in overalls and looks like work.” – Thomas Edison

 

“Be thorough.  Make a list, check it twice.” 

 

“Communicate. Communicate. Communicate.”

 

“No Art Director has ever said ‘This needs more copy.’”

 

“No Art Director has ever said ‘Can we make this logo bigger?’”

 

“Work equally as hard at making your clients happy and your employees happy.   Recognize people all the time, whether in a small way or a big way.”    

 

“Find your passion and find a way to bring it into what you do every day.”

 

“Be Positive.  We too often underestimate the power of a positive attitude.”