Posts Tagged ‘brands’

Are ‘Real’ Celebrity Brands Ready For Their Close Up?

Wednesday, March 23rd, 2011
Based on the strong Q4 sales results released at Macy’s recently, it would appear so.

Macy’s Net Jumps 50%, Beats Analysts’ Estimates on Celebrity Brands Sales    

And, as an agency that specializes in developing and promoting similar proprietary brands for major retailers, we’re not surprised.  Consumers continue to demonstrate a healthy acceptance of brands off the beaten national-name path, especially in certain categories where the quality of these products has risen to, or exceeds, the level of the best nationally-branded ones.  Apparel, perhaps surprisingly, being one we’ve found at MSI for two specific breeds of shoppers these days: price-conscious heads of households looking for a trusted endorsement on lower-priced items, and those confident, low-budget “fashionistas” who know a look they want and see themselves, not the name on the label, as the authors of their own style.     

For retailers, these celebrity-endorsed brands offer a sort of instant equity that a totally new name, logo or packaging can’t, as well as long-term, savings over developing a brand from the ground-up…If done properly.  Indeed, for every Martha Stewart success there are countless other ill-conceived, half-hearted or sloppily-executed efforts that wind up costing more in wasted time and money.  So identifying, integrating and supporting the right personality is key.  To that end, there are essentially two types of celebrity-endorsements to consider as we see it, each with its own strengths and weaknesses.  The first of these is the hoary traditional ‘Paid Celebrity Endorser’: a typically shorter-term tactic to bolster some specific facet of a brand (i.e. contemporize an old one, elevate a pedestrian one, etc.) by association with a popular personality who owns this attribute; the paid relationship is obvious to all, with no further connection to the brand than a paycheck and some contractual use.  For those over 40 think Susan Anton, or Steve Martin’s ‘Be somebody!’ drink umbrellas in The Jerk.    

The other more interesting (and I’d submit, sound) model is the increasingly prevalent ‘Celebrity Brand’ in which an actual, differentiated entity is established that: a) evokes a certain sensibility that imbues a product or line with new value, b) aligns with the retailer’s own brand and its core shoppers’ attitudes and c) is built upon the celebrity endorser’s personality, but ultimately stands for something in and of itself (e.g.  “style on a budget”) that can be owned and managed to over time.  Such is the actual relationship that it may even include the celebrity’s design or product input, if they have the credentials for it ideally.    

Jessica Simpson brand shoes, clothing and accessories are avilable at Macy's

Queen Latifa Fragrances are also available at Macy's

 

Again, there is no ‘better’ model per se, simply two different ones I hope to have made a case here for distinguishing between the two.  But from where we stand, the

latter partnerships do offer greater potential for long-term ROI, new store traffic around desirable exclusive items, and the addition of a real asset to a retailer’s portfolio—versus a catchy ad or two to cover up its deficiencies.    

Watch their star continue to rise in days ahead…We will be here.  

 

   

 

“Lo How the Mighty Have, Er, Crashed”

Monday, April 12th, 2010

Why Even Mega Brands Must Keep Firing On All Cylinders

Not to keep citing automotive brands as illustrative examples here, but if you ever wanted simple proof of the complex interrelation of dimensions like Differentiation, Esteem, Functional Product Benefits & Quality—and the need for all to contribute to brand strength—the recent Toyota fiasco offers a textbook study.  

 

That is: a global mega-brand that’s been the class of its industry and consumer opinion for decades is suddenly, in mere weeks, floundering hopelessly about for its voice over a single product-related incident; once a perennially clear, focused and softly-spoken brand backed by the big-stick of its stellar reputation, I’ve recently seen no less than four different Toyota TV spots testing different PR and Sales messages from “We’re Toyota, this is an anomaly we’re fixing” to “Hey, we drive these cars so we know they’re safe” to “Thanks for (please) bearing with us through this mess” to, most recently, shopper testimonials boasting how “The time to buy is NOW on this undervalued merchandise!”

 

Notwithstanding the veritable feeding frenzy of competitors smelling blood for the first time ever, aided by Buy-American political pandering and congressional inquiries, it’s still an amazing turnabout. And one that reasserts the inescapable 101-level truism that no one thing ‘makes’ a brand except consumers; no matter how much you spend, how big you are, or how esteemed your engineers, brands are ultimately built in consumers’ minds, not factories.   

 

Like all products cars are just cars at some point, ‘widgets’ essentially. And someone is always building a newer or better one. It’s what they say about us, the people  who buy and drive them, that matters and adds value to the nameplate. So when a car like Toyota that’s become synonymous with ‘no brainer, well-built, nice mainstream decision that looks okay in my driveway and won’t embarrass me’ suddenly looks fallible, the results can be seen playing out right now. Consumers have enough trust and confidence issues these days with the world. No one needs a car that makes them look like they’re out of the loop or ill-informed.

 

The moral in short is this: esteem is hard-won and easily lost. Much like political incumbency, it’s easy to look like you’ve got it all figured out when you’re in the catbird seat above the din and clamor spending gazillions on understated ‘image’ advertising. But even a small fissure in the dike that holds back the vast sea of consumer doubt, bias and attitudes can quickly reverse fortunes. And then watch how quickly every brick and stone gets rearranged.   

 

On the upside, while the Toyota story validates the fact that all brands are a delicate balancing-act of constant management and refinement, it should make those out there with less than $35 Billion in cash lying around feel better.  

 

Yes, building brands is relentless hard work. But even the mightiest of them face the same challenges as the rest of us, “Everyday”  ;  )

 

 

Predictions sure to fail: What an economic recovery might actually look like.

Tuesday, April 21st, 2009

One of the best things about the current economic climate (and there’s not many) is that, unlike the major downturns of the last century that were polite enough to follow some sort of logic, this inaugural 21st Century edition is a veritable free-for-all of data and theory. No one has the slightest idea what’s going on or will happen next.

Which, at the very least, has proven entertaining in that we’re all roughly as smart as the brightest PHD’s right now: there’s no ‘wrong’ or ‘right’ answers, just a lot of opinions and theories. Like the week leading up to a Super Bowl where everyone from radio blowhards to nuns to the guy at the Hooters has a theory, and the numbers and statistical history to back it up…At least until the game starts that is.

So in that same spirit of random and fully unsubstantiated prognostication, I thought it would be fun to offer my own thoughts here on what the coming days will look like and specifically the new leading indicator of recovery to really watch for, namely: Overpriced Coffee and other Super-Premium Novelties.

Yes: while economists will all cite typical harbingers of recovery like new home construction, etc., I’d submit that seemingly minor purchases and behaviors may better presage a return to normalcy for this one; that this whole new era of asceticism many are predicting simply won’t happen. We may cut up our credit cards and take a more responsible view of our finances, but give up things that make us feel good? Never. The effects of 20-odd years of purchasing ‘brands’, ‘experiences’ and ‘ideas’ are so ingrained that we’ll never go back to an old commoditized view of a world of mere ‘products’ and ‘goods’.

We’ve seen the same dynamic for years now among consumers in emerging economies with far less to their name than the average US citizen even today: a middle class worker with a few extra dollars can’t afford a new car, but a bottle of $50 bourbon offered to guests in his home can fulfill the same need for validation and self-esteem. Sales of super-premium spirits in places like India have (counter intuitively on the surface) boomed in turn.

At some point then, when the dismal science of economic data has beaten us all down logically, I predict you’ll see a marked emotional return to frivolous rewards and little luxuries far before refrigerators or big-ticket items. You simply can’t keep ‘em down on the farm after they’ve tasted a $5 coffee–or, more properly, the 20 minutes of fleeting happiness they’re actually buying with it.

And after slogging through this mess, can you blame em?